A hosted PBX system is an Internet based phone system which is managed off site and offers businesses better flexibility, scalability, and features. Also know as a hosted VoIP phone system, it uses IP phones which connect to the provider’s server via an Internet connection and offer a wide variety of features that are not available with traditional phone systems. A web based portal is used to manage the system and administer changes such as adding or removing extensions.
A hosted PBX system is a cost-effective solution as it offers lower upfront costs and eliminates ongoing maintenance costs. You may have the option to purchase IP phones or lease them until the end of the contract, then which they will become assets of the company.
Some of the benefits and features include (but are not limited to):
- Caller ID allows for the caller’s number, whether internal or external, to show on the screen (unless the party is calling from a private number. Caller ID Blocking can be turned on or off through the portal to set your outbound number as private or not.
- Simultaneous Ringing allows your incoming calls to ring at your IP extension as well as your mobile phone. This allows you to be more accessible, whether you are in the office or out on the field.
- HD Voice provides high quality audio for a more enhanced calling experience for both parties.
- Remote Handset Provisioning simply means that your provider will take care of all the configurations for your IP phones as well as any firmware updates, ensuring that your system is up-to-date.
- The Online Portal varies among providers, but allows easy accessibility, as well as immediate changes to customize your system as necessary.
- Scalability refers to the expansion or downsizing of the business. As mentioned previously, adding or removing extensions can easily be done via the online portal, which is more cost-effective than standard PSTN since new wiring would be necessary for new phones and connections.
- Real-Time Call History provides up-to-date information on calls made/received and cost of calls for the business as a whole, in addition to specific extensions as well.
- Voicemail To Email automatically converts your voice messages to text and delivers them straight to your email.
- Auto Attendant acts as a receptionist, receiving and rerouting calls for a more seamless connection to the appropriate department or extension.
- An added benefit of a hosted PBX system is the built-in security provided to protect your business as well as potentially sensitive data about your employees and customers.
As evidenced above, a hosted PBX system can help your business save money while providing increased reliability and services. Does your business use a hosted PBX system? Share your experiences with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
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