Learn the different ways you can place a call on the Allworx 9224 phone by following these steps.

To place an outbound call, you may lift the handset or press the SPEAKER button. Next, you may dial the extension or press the Speed Dial (SpDial) soft key to automatically dial a programmed number. The phone configuration enables users to dial without lifting the handset or pressing a button. Dialing automatically activates the speaker phone or headset.

The Call Appearance Programmable Function Key (PFK), places extension-to-extension calls or obtains an outside line, but you must dial 9 first.

The Line Appearance PFK seizes the outside line without dialing 9 first.

The Speed Dial PFK automatically dials the programmed number.

The Shared Call Appearance PFK places extension-to-extension calls or obtains an outside line, but you must dial 9 first. If the PFK LED is solid red, the line is in use “remotely” on another assigned handset of the same Shared Call Appearance.

And that’s it! Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

The Allworx 9224 phone provides users with conferencing ability. With this Allworx phone, you may conference up to three parties (also known as a three-way conference). The Programmable Function Key (PFK) flashes green while making conference call connections, and turns solid green when the conference call is active. Please note that if you are using the Call Assistant recording feature, the PFKs flash red and green.

To make a three-way conference call, begin by connecting to the first person for the conference. Once connected, press CONF (Conference). Press another Call Appearance PFK and dial the number of the second person for the conference call. Once connected to the second person, press CONF and all three callers will join the conference. The CONF button turns solid green.

One party may hang up to exit the conference, leaving the remaining two parties connected on a regular call.

Splitting a conference allows you to have a private conversation with one of the parties. To split the conference, start by using the UP/DOWN scroll softkeys to select the Call Appearance PFK of the person. Next, press HOLD. The display will indicate the two parties involved with the conference. The Call Appearance PFK for the person on hold flashes. You may then speak privately to the remaining party.

To add the party on hold back to the conference, press CONF, and then select the flashing Call Appearance PFK. The three-way conference is then re-established.

And that is how you make a three-way conference call on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

The Intercom button on the Allworx 9224 phone allows you to use the phone as an intercommunication system between two handsets. Any discussion through the intercom is not private, as the conversation is broadcast over the speaker of the receiving phone. The button turns solid green to indicate the feature is in use. To learn how to use the Intercom on the Allworx 9224 phone, follow these steps.

Start by lifting the handset or pressing the SPEAKER button. Next, press the INTERCOM button and dial the extension. The call connects when “Active Call” is displayed on the LCD screen. You may then start speaking. As mentioned, the conversation will transmit through the speaker on the receiving phone. To end the call, you may press INTERCOM or SPEAKER, or you may hang up the handset.

To deny an incoming Intercom request, press the IGNORE softkey.

And that is how you use the Intercom on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

When it comes to transferring calls on the Allworx 9224 phone, you have two options: the unannounced transfer or the announced transfer. The unannounced transfer is also known as a blind transfer since the user does not talk to the transfer recipient prior to transferring the call to that extension. The announced transfer is also known as the attended transfer as the user speaks with the transfer recipient prior to transferring the call to that extension.

To learn how to perform these different transfers on the Allworx 9224 phone, follow these steps.

The TRANSFER button enables sending the active call to another number. After starting the transfer, the TRANSFER button is solid red, which indicates transferring (whether Blind or Attended). Depending on your Allworx server software version, the transfer option works differently. To determine which Allworx server software version your system is using, please see your Allworx Server Administrator.

For Allworx Server Software Version 7.3 or Lower:

Blind Transfer
Start by pressing the TRANSFER button. The current call will be placed on hold. Please note that the Allworx Server Administrator may configure this method for server 7.4 and greater based on the phone configuration.

Key System Mode: Press a free Line Appearance Programmable Function Key (PFK), and then dial the number.

PBX Mode: Wait for the dial tone, and then dial the number to transfer the call.

You may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.

Attended Transfer
Start by pressing the TRANSFER button. Press an unused Call or Line Appearance PFK, and then dial the phone number of the recipient of the transfer. When they answer, you may speak to the recipient and announce the transfer. To connect the two parties, press the TRANSFER button again and then press the PFK of the original call. You may hang up the handset when you are finished.

To cancel the transfer, press the RELEASE button. To return to the original caller, press the PFK indicating the held call.

For Allworx Server Software Version 7.4 or higher, please verify that the INTERCOM button or an Appearance PFK is free.

To complete a one-step transfer, please verify that the Allworx Server Administrator has enabled this function. Also, the user must have a Busy Lamp Field (BLF) or Speed Dial PFK for the recipient of the transfer.

On an active call, press the BLF or Speed Dial PFK for the recipient of the transfer. For an Attended transfer, you may speak with the recipient of the transfer. For a Blind transfer, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.

A two-step transfer is necessary if a PFK is unavailable for the intended recipient. Start by pressing the TRANSFER button and the current call will be placed on hold.

Key System Mode: Press a free Line Appearance PFK and then dial the phone number.

PBX Mode: Wait for the dial tone, and then dial the extension to transfer the call.

For an Attended transfer, you may speak with the recipient of the transfer. For a Blind transfer, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.

To transfer a call to voicemail, press the TRANSFER button, and then press the VMAIL (Voicemail) softkey. Next, dial the extension, press a BLF key, or press the Speed Dial key. Lastly, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey.

And that is how you transfer calls on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

In a busy office, the ability to park and retrieve calls easily is essential. The Allworx 9224 phone provides different options to park and retrieve calls, along with many other convenient features. To learn how to park and retrieve calls on your Allworx phone, follow these steps.

To park a call, press the PARK button.

To park a call on a Line Appearance Programmable Function Key (PFK), press the PARK button. Any phone with a Line Appearance PFK assigned to the same outside line can retrieve the call.

To park a call from the hold screen, press the PARK button to park the currently displayed call. This parks the call without retrieving it from Hold. The HOLD button flashes red.

There are four ways to retrieve a parked call:

1. Dial the parking extension.

2. The Parking Orbit PFK enables monitoring any accessible parking orbit. The Allworx Server Administrator can define a PFK on the Allworx phone as a Parking Orbit PFK for one or more of the parking extensions and set a reminder to ring the handset after parking the call beyond a specified time. The table explains each state of the Parking Orbit PFK.

3. The Park Set Monitoring PFK enables a single PFK to monitor a configurable set of parking orbits via both the illuminated PFK button as well as a list of calls parked in the specific orbits.

For example, users can use a single PFK to monitor all local call park orbits and a single indicator for any call placed in a parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment.

4. If there are no active calls on the handset, press the PARK button.

Please note that the Allworx Server Administrator defines the maximum wait time of parked calls, as well as the subsequent routing. Also, if the Allworx Server Administrator has enabled Music On Hold for the call appearance, the caller hears music while waiting.

And that is how you park and retrieve calls on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

For Allworx phone systems which use server software 7.4 and later, the phones store Network Profiles. These network profiles contain network and registration settings. Users may select a Network Profile to use for different situations.

For example, you may want to connect to a second Allworx serve for disaster recovery purposes or temporarily connect to the Allworx server from home. Network Profiles avoid having to manually change these settings on your Allworx phone each time. Follow these steps to change the Network Profile on your Allworx 9224 phone.

Begin by pressing the CONFIG (Configuration) softkey. Use the UP/DOWN scroll softkeys to highlight the Network Profiles option. Next, use UP/DOWN scroll softkeys to highlight the Network Profile you would like to use and then press SELECT. Press the EXIT softkey to exit the Refreshing the Directory Screen. Lastly, reboot the phone.

To reboot the phone, press the CONFIG softkey. Use the UP/DOWN scroll softkeys to highlight the Reboot Phone option and then press SELECT. If there are any unsaved changes, select the YES softkey to save any changes, or select NO to cancel the changes made. Lastly, press the YES softkey on the confirmation prompt to reboot.

And that’s how you change the Network Profile on the Allworx 9224 phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

If you contact different numbers frequently, Speed Dial can come in handy. On the Allworx 9224 phone, instead of dialing the extension or phone number every time, Speed Dial allows you to call stored contacts by simply dialing a code. Find out how to set up and use the Speed Dial feature on your Allworx 9224 phone by following these steps.

Begin by pressing the CONFIG (Configuration) softkey. A menu will display on the LCD screen. Locate the Personal Speed Dial option and press SELECT.

Next, use the UP/DOWN scroll softkeys to choose a speed dial number. Choose the desired speed dial number and press SELECT.

Use the keypad to enter the phone number or extension. The DOWN softkey acts as a backspace. To add a one-second pause to the dialed number to wait for the auto answer systems to prompt for additional dialing, you may press the PAUSE softkey if one displays.  If it does not, you may press the HOLD button. You may enter multiple pauses as necessary. Once you have correctly entered the phone number or extension, press SELECT.

Lastly, use the keypad to enter a name for the speed dial. The # key puts a space between characters, and the DOWN softkey acts as a backspace. When you have finished entering the name, press SELECT.

To use a personal speed dial, pick up a line and press the SPDIAL (Speed Dial) softkey. Enter the speed dial number and the stored number or extension will be dialed.

And that is how you set and use Speed Dial on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

The Allworx 9224 phone offers convenient and easy-to-use features suited for most business offices. Placing a call on hold is one of the most common features, and is very helpful in busy environments. To learn how to use this feature on the Allworx 9224 phone, please follow these steps.

Please note that for Line Appearance, by default, the HOLD button first starts flashing green to indicate a call on hold. To indicate a Parked Call, continue pressing HOLD until the Programmable Function Key (PFK) no longer lights.

In addition, if the Allworx Server Administrator enables the Music On Hold feature for the call appearance, the callers on hold will hear music.

To place a call on hold, press the HOLD button, and the button will become solid red. Place the handset on hook. The Call Appearance PFK for the held call blinks green until the user picks up the call again.

To take the call off hold, pick up the handset. If more than one call is on hold, the most recent call connects. The caller ID of the call picked up will display on the screen.

To pick up a different call on hold, press the flashing PFK for that call or use the UP / DOWN scroll softkeys to display the call on screen, and then pick up the headset.

If there is a call on hold and a new call comes in, you may lift the handset to answer the new call.

When you are finished, hang up the handset.

And that is how you use the Hold feature on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.