Conference Call
You can set up a Conference call for up to six people (including yourself) on the Nortel M3902 phone. Contact your network administrator to determine the maximum number of people your system allows on a conference call.

To set up a conference call:

1. Press the Conference Key while you are on a call. The other party is on hold and you receive a dial tone.
2. Dial the number of the person you want to add to the conference.
3. Press the Conference Key when the person answers. Everyone is able to join the conversation.

If the person you attempt to add to the conference is unavailable:

1. Press the Goodbye Key.
2. Press the Line (DN) Key to return to your original call.

Call Join
The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key.

To connect a call on hold (on a different line) to your current call:

1. Press the Conference Key.
2. Press the Key that has the caller you want to connect to your current call.
3. Press the Conference Key again. The person on hold joins your conversation.

Selectable Conferee Display & Disconnect
You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call.
Note: This feature is not available on the Meridian SL-100 system.

To view active conferees:

1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. With each key press, the screen changes to show a different active conferee.
   Note: This action has no effect on the displays of the other telephones involved in the conference.
2. Press the Goodbye Key. If configured, the Conference Count Display returns. The LCD indicator turns off.

To disconnect a conferee:

1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. Continue to press the key until the conferee you want to delete appears on the screen.
2. Press the Line (DN) Key on which the conference call is established. The selected conferee is disconnected from the call.
   Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen.
3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicator turns off.

And that is how you use the conference call features on the Nortel M3902 phone. Please see your network administrator for more information.

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You can set up your Polycom phone to forward all calls to another number, even if the Do Not Disturb feature is enabled. Call Forwarding is not available on shared lines. Please note that if your phone is configured to work with Microsoft Lync Server 2010, you call forwarding options will be different. Please see your System Administrator for more information.

To Forward All Calls To Another Person:

1. From Home view, select Forward. (You can also select Settings from Home view, and select Features > Forward, or if your phone is idle, press Forward from Lines view).
2. If your phone is set up with multiple lines, select the line to apply forwarding to.
3. From the Forwarding Type Select screen, select the forwarding type you want:
   o Always – to forward all incoming calls.
   o No Answer – to forward all unanswered incoming calls.
   o Busy – to forward calls that arrive when you’re already in a call.
4. Enter the forwarding number, and select Enable. If you selected the No Answer option, you can enter the number of rings before your phone forwards the call. A value of 2 is recommended.
5. The forwarding number you chose displays in the status bar. If a phone is idle, Lines view displays the forwarding icon next to the phone line.

To Disable Call Forwarding:
From Home view, select Forward.
If your phone is set up with multiple lines, select the line to disable forwarding for.
From the Forwarding Type Select screen, select the forwarding type to disable, and select Disable.

And that is how you forward all calls on the Polycom VVX 400-410 phones. If you have any questions, please consult your System Administrator.

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Group Paging
Group Paging allows you to broadcast an announcement through the speakerphones of telephones on extensions that are placed into paging groups.

To broadcast an announcement to a paging group, first lift the handset then dial the extension of the paging group. You can also program a button with a paging group extension by using the Auto Dial feature.

Loudspeaker Paging
Loudspeaker Paging allows you to broadcast an announcement over a loudspeaker connected to the system.

Pages over a loudspeaker paging system are heard everywhere in the building or only in a particular area, depending on whether or not the loudspeaker system is a multizone paging system.

To broadcast an announcement over a loudspeaker, press the button labeled for “Loudspeaker Paging.” If you do not have this button on your telephone, see your System Manager.

And that is how you use the paging feature on the Avaya Merlin Magix 4412D+ phone. For further information, please see your System Manager.

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The Call Forward feature allows you to direct your calls to ring another line (Directory Number). You cannot forward calls while your telephone is ringing.

To forward your calls:

1. Press the Forward key. The previously stored forward number appears, if one exists, and the screen displays “Enter forward number.”
2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete key to delete the previous digit(s). Press Cancel to leave this screen without forwarding your telephone or changing the number.
3. Press the Done key to activate Call Forward.

To view the number that your calls are being forwarded to:

1. Press the Check Forward (CheckFw) key.
2. Press the Exit key to return to the previous screen. This action will leave Call Forward active.

To cancel Call Forward:

1. Press the Check Forward (CheckFw) key.
2. Press the Cancel Forward (CanclFw) key.

Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing.

To forward your internal calls:

1. Press the Internal Call Forward (IntForward) key, or lift the handset and enter the Internal Call Forward Activate FFC (Flexible Feature Code).
2. Dial the DN where you want to forward your calls.
3. Press the Internal Call Forward (IntForward) key.

To cancel Internal Call Forward:

• Press the Internal Call Forward (IntForward) key, or lift the handset and enter the Internal Call Forward Deactivate FFC.

To reinstate Internal Call Forward to the same number:

• Press the Internal Call Forward (IntForward) key twice.

Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone.

To activate Remote Call Forward:

1. Lift the handset.
2. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.
3. Dial the Remote Call Forward Activate FFC to activate the feature.
4. Dial your Station Control Password.
5. Dial your DN. You get a dial tone before you dial your number.
6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone.
7. Press the # key.

Note: To forward calls to a previous call forward telephone number, skip step six above.

To cancel Remote Call Forward:

1. Lift the handset.
2. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.
3. Dial the Remote call forward Deactivate FFC.
4. Dial your Station Control Password.
5. Dial your DN. You get a dial tone before you dial your number.
6. Press the # key.

Note: When you use the Remote Call Forward feature to change the number to which your calls are being forwarded, this information is not updated on the display of your M3900 Series telephone. The telephone’s display will continue to show the last call forward number that was entered from the telephone using the Call Forward feature.

And that is how you use Call Forward on the Nortel M3904 phone. For further questions, please see your System Administrator.

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On the Executone IDS M18 phone, the Call Transfer feature allows you to send a call (internal or external) to another extension. If you transfer a call to a busy extension, the call is automatically camped-on as soon as you hang up.

Transfer A Call
1. While you are on a call (internal or external), press the TR/CON key.
2. Dial the desired destination or press the DSS key for the desired extension. You can dial one of the following destinations:
• An extension number – a double tone is heard if the called extension is programmed to receive Voice Announced calls. Otherwise the called extension will ring. Announce the call if needed. If the extension is busy or there is no answer, you may reconnect to the outside call by pressing OUTSIDE LINE key, or to the internal call by pressing TR/CON. If you do not wish to inform the called extension of the call (screen the call), replace the handset after dialing the extension number.

NOTE: If the transferred call is not answered in the set Transfer Recall time, an outside line call returns to your extension. If the called extension is forwarded, the transferred call may forward and not recall.

• An orbit zone (dial 50 through 59)
• A hunt group (dial 4 + the 2-digit hunt group number)
• An ACD group (dial 47 + the 2-digit ACD group number or dial 477 + the 2-digit ACD group number to screen the call to an agent)
3. Hang up the handset.

In addition, the Dial By Name feature can be used to transfer a call to an extension.

Transfer A Call Using Dial By Name
1. While you are on a call (internal or external), press the TR/CON key.
2. Dial 8.
3. Dial the name of the individual starting with the first character of their name (as programmed in the Directory) and continuing until the system finds a unique match in the directory, and rings the desired station. The characters Q, Z, and a space are dialed by using 1. For example, to dial Quigley by name, dial 1 8 4 4 5 3 9.

A double tone is heard if the called extension is programmed to receive Voice Announced calls. Otherwise the called extension will ring. Announce the call if needed. If you do not wish to inform the called extension of the call (screen the call), replace the handset after dialing the extension number.

NOTE: If the transferred call is not answered in the set Transfer Recall time an outside line call returns to your extension. If the called extension is forwarded the transferred call may forward and not recall.

4. Hang up the handset.

Transfer To VMS
VMS is an optional feature which provides the telephone system with an integrated voice message system. You can transfer an outside line call to the VMS, and allow the caller to follow voice prompts to check their messages or leave messages for other users. An outside line call can also be transferred directly to a VMS mailbox. Certain configurations also allow internal calls to be transferred to VMS and directly to VMS mailboxes.

Transfer A Call To The Voice Mail System
1. While connected to a call, press the TR/CON key. Internal dial tone is heard.
2. Dial 4 + the VMS hunt group number, usually 36 (VMS is usually hunt group 36, but can be any group 1 through 36). Confirmation tone (successive short beeps followed by dial tone) is heard.

Transfer A Call To An Individual VMS Mailbox
1. While on an outside call, press the TR/CON key. Internal dial tone is heard.
2. Dial 76 + the telephone extension number of the person the message is to be taken for. Confirmation tone (successive short beeps followed by dial tone) is heard. The outside caller hears the voice announcement of the person the message is being taken for.
OR
Dial 77 + the mailbox number of the person the message is to be taken for.

NOTE: Dial code 77 may not be available in your system. Check with your system manager.

Auto Transfer
Auto Transfer is designed for use with Direct Station Selection keys on extensions which transfer a large volume of calls. With Auto Transfer, an outside call can be transferred by pressing one of the DSS keys. There is no need to press the TR/CON key for each transfer.

NOTE: You cannot use Auto Transfer with an Agent Terminal.

Activate Auto Transfer
1. Without lifting the handset, press the TR/CON key. The TR/CON key LED lights. However, the TAPI-160 does not have a TR/CON key LED. When Auto Transfer is active, XFR appears on the first line of the display. Auto Transfer is activated.

Deactivate Auto Transfer
1. Without lifting the handset, press the TR/CON key. The TR/CON key LED goes out. Auto Transfer is deactivated.

And that is how you use the Call Transfer feature on the Executone IDS M18 phone. For further information, please see your system manager.

For a great selection of new and refurbished phones and equipment from top brands including Executone, please visit Startechtel.com. You may contact 800-564-8045 to speak with a representative directly, and you can find us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.