Call groups on the Avaya 18D Euro Style phone are designed to help organize and manage teams within your business. Follow along as we take you through the steps to use group calling and group pickup on the Avaya phone.

To make or transfer a call to all extensions in a Calling Group, press INTERCOM and then lift the handset. Dial 7 followed by the group number, which is any number from 1 to 4.

To page all extensions in a Calling Group, start by pressing INTERCOM and then lift the handset. Dial *7 followed by the group number (1-4). After you hear the beep, you may begin speaking.

To answer a call at any extension in a Pickup Group, press INTERCOM and then lift the handset. Dial 66 followed by the group number (1-4).

And that is how you use group calling and pickup on your Avaya phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

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