Texting To Improve Communications
For most people, text messaging is their go-to when it comes to communication. Texting seems to be more appealing since it is easier and more direct. But when it comes to customer support, while some businesses are slowing embracing messaging, most businesses still only offer phone support. Could providing customer support via text be the […]
Messaging & Customer Service
Think about how you communicate with your friends and family. More often than not, we prefer texting because it is direct, quick, and convenient. Phone calls are a close second and usually reserved for more pressing or personal matters. When it comes to customer service, to save ourselves a trip to the store, we often […]