Conference
To form a Conference when a two-party call s already in place, or to add another party to an existing Conference:

1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.

To leave a Conference:

• Hang up or press CANCEL.

Conference Split
To Split a Conference and speak privately with the original party:

Press the Split softkey.

Add Held
To move a call on hold to another line appearance:

1. Press an available line key.
2. Press the AddHeld softkey.
3. Press the flashing line key.

To add a call on Hold to an existing conversation or conference:

1. Press the AddHeld softkey.
2. Press the flashing line key.

Swap
To call another party when you are in an established two-party call:

1. Press TRANS/CONF.
2. Dial the number.

To alternate between the two parties:

Press the Trade Calls softkey.

And that is how you use the Conference feature on your Mitel phone. Please see your System Administrator if you have any questions.

For cost-effective pricing on the Mitel 5330E IP phone and other new and refurbished business phones and equipment, please visit Startechtel.com or call 800-564-8045. You can also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for the latest updates.

The Programmable Feature Keys and Softkeys are situated to the left of the large screen (11).

• The top three buttons are Softkeys which allow you to access specific call control features (non-programmable feature keys).

•  The bottom eight buttons are the Programmable Keys. There are 8 per page for a maximum of 23 programmable keys plus 1 prime line key (bottom left feature key). These launch specific call control features and can be programmed using the Settings application or the Unified Communicator Express application.

On the right side of the phone, you will find the keypad at the bottom. Just above that are the Fixed Function Keys (6).

• The MENU button provides access to menus for your phone’s applications and settings.

• During a call, the CANCEL button ends a call. When programming the phone, it eliminates any input and returns to the previous menu level.

• The REDIAL button calls the last number dialed.

• The HOLD button places the current call on hold.

• The TRANS/CONF button initiates a call transfer or establishes a three-party conference call.

• The MESSAGE button provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note: The Ring/Message Indicator (located at the top right of the phone) also flashes when messages are waiting.

Lastly, above the Fixed Function Keys are the Navigation Page Keys. Use these (Back/Next) to display additional pages of information.

Visit Startechtel.com to order the Mitel 5330E IP phone, or browse our selection of VoIP business phones. If you have any questions, please feel free to contact us 800-564-8045. For the latest news and updates, find and follow us on Facebook, Google+, Twitter, LinkedIn and Pinterest.

With the Call Forward feature on the Mitel Superset 4025 phone, you are able to redirect your incoming calls to an alternate number. You have the option to forward external calls only, internal calls only, or both. For both, you must program each separately.

When it comes to call forwarding, there are different options:

• “Always Forward?” redirects all incoming calls regardless of the state of your telephone.
• “When No Answer?” redirects calls after several rings if you do not answer.
• “When Set’s Busy?” redirects calls when your telephone is busy.
• “Busy/No Answer?“redirects calls when your telephone is busy or when you don’t answer.

Call Forward
To program Call Forward, begin by pressing the SUPERKEY button. Next, press the NO softkey until “Call Forwarding?” appears on the screen. Then, press the YES softkey.

To program external forwarding, press the CHANGE softkey.
To program internal forwarding, press the NO softkey, then the CHANGE softkey.

Now, press the PROGRAM softkey and then press the NO softkey until the type of Call Forward you would like appears. Press the YES softkey, and then dial the destination number. After entering the number, press the SAVE softkey.

Once Call Forward is programmed, you may turn the feature on or off by repeating these steps, and then pressing either the TurnON softkey or TurnOFF softkey accordingly.

Call Forward – Remote
Call Forward – Remote forwards calls from a remote station to your current station.

To set Call Forward – Remote, begin by pressing the SUPERKEY button. Next, press the NO softkey until “Call Forwarding?” appears. Press the YES softkey, and then press the NO or NEXT softkey until “I’m Here” appears on the screen. Press the YES softkey, and then dial the extension of the remote station. Lastly, press the SAVE softkey.

To cancel Call Forward – Remote from the station that set the remote forwarding, lift the handset and dial 07. Then dial the extension of the remote station and hang up.

To cancel Call Forward – Remote from the station that was forwarded, press the SUPERKEY button, then press the NO softkey until “Call Forwarding?” appears, and then press the YES softkey.

• If “External Calls?” appears, press the YES softkey, then the DEL softkey, and then the NEXT softkey until “Internal Calls?” appears.  Press the YES softkey and then the DEL softkey.

• If “External Calls?” does not appear, simply press the DEL softkey.

Call Forward – Toggle
The Call Forward – Toggle feature is useful if you want call forwarding in effect for Busy and No Answer conditions most of the time, but occasionally need to override it with Call Forward Always. For example, when you are using a second phone, instead of changing the Call Forward programming on your main phone to turn Call Forward Always on and off, you can program a key to do it.

To toggle Call Forward, press the programmed feature key: Forward Always, Forward Busy, Forward No Ans, or Forward Busy/NA. You may also program a Forward All key to enable and disable all call forward types that have a destination programmed.

To program a personal key, press the SUPERKEY button, and then press the NO softkey until “Personal Keys?” appears. Press the YES softkey and then press a personal key that isn’t a line key. Press the CHANGE softkey and then press the NO softkey until your desired feature appears. Press the YES softkey and then press the SUPERKEY button.

And that is how you can use Call Forward on your Mitel phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

Making conference calls on the Mitel Superset 4025 phone allows you to connect two or more parties on one call. You may add more parties to existing conferences as well as split conference calls to engage in a private conversation. To learn how to do this on your Mitel phone, follow these steps.

Whether you are on a two-party call, or you are already engaged in a conference, you may add another party by pressing the TRANS/CONF button. Then dial the number of the party you wish to add and wait for an answer. Once you are connected to the new party, press the TRANS/CONF button.

To split a conference and speak privately with the original party, press the SPLIT softkey. To alternate between the two parties, press the TRADE softkey.

To move a call on Hold to another line appearance, press the available line key. Next, press the ADD HELD softkey. Then, press the flashing line key.

To add a call on Hold to an existing conversation or conference, press the ADD HELD softkey, then press the flashing line key.

To leave a conference, simply hang up the phone.

And that’s it! Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

In a busy office, you may need to take calls and move around the office accordingly. This often requires placing callers on hold, or transferring callers to the appropriate party. If you have the Mitel Superset 4025 phone, follow these steps to learn how to hold and transfer your calls.

To place an active call on hold, press the HOLD button. You may return the handset to the cradle. To retrieve a held call, pick up the handset and press the flashing line key. To retrieve a held call from a different station, you may press the flashing line key or dial 23 followed by the number of the station that placed the call on hold.

To transfer an active call, press the TRANS/CONF button. Next, dial the number of the third party. You may hang up to complete the transfer. If you wish to announce the transfer, wait for an answer, consult, and then hang up. To cancel the transfer, press the CANCEL button.

And that is how you hold and transfer calls on your Mitel phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

Mitel was gunning to acquire ShoreTel, sadly, to no avail. After the initial bid was rejected, Mitel revised its offer and came back with an increased bid valuing ShoreTel at about $574 million. The proposal was supposed to be open until November 20, 2014. But because ShoreTel persistently put off any talks of the transaction, Mitel decided to rescind their bid prematurely.

As it stands in the Unified Communications market, Cisco ranks number one, with Avaya, ShoreTel, and Mitel following respectively. Had ShoreTel accepted the offer, Mitel/ShoreTel would have surpassed Avaya, taking the number two spot and bumping Avaya to third.

While this is good news for Avaya, it is also exactly what ShoreTel wanted. They were clearly not interested in the offer. Customers and shareholders can rest easier at night knowing the deal has been terminated, and for now, no mergers will be happening.

Were you for or against this merger? Were you interested to see how it would impact the telecom world? Share your thoughts and ideas with us. Connect with us on Facebook, Google+, Twitter, and you can now find us on Pinterest!

Startechtel.com offers quality products and service. Find top brands for unified communications, like Cisco, Avaya, ShoreTel and Mitel, when you browse our inventory online at StarTechTel.com. You can also reach us directly at 1-800-564-8045. Our offices are open Monday-Friday 7:00am-5:00pm.

Mitel acquired Aastra in a merger that was finalized on Friday, January 31, 2014. With both companies focused on a wide range of business communications yet strengths in different areas, this merger should prove profitable for those involved.

Aastra has been known for its comprehensive line featuring excellent communication platforms, applications, mobility solutions with an array of office phones. Providing affordable and attractive business phones, whether digital, IP or Microsoft Lync phones, Aastra does not disappoint with exceptional features and functional design.

Offering great IP and digital phones as is, Mitel has now expanded its products and services. Simplistic and user-friendly design combined with a plethora of features addressing different functions make Mitel a coveted manufacturer.

As this merger is fairly new, it will be interesting to see how this all pans out. With two great companies with grand reputations and excellent products and services to back that up, we can only hope for the best.

Mitel and Aastra are among our best sellers at Startechtel.com. You can find both new and refurbished Mitel and Aastra products online, or you can give us a call at 1-800-564-8045 and we can process your order or answer your questions over the phone.

The Mitel Superset 4001 has 6 fixed-function keys in addition to 7 programmable keys, great for places with a mild to moderate call volume. Speed dialing, call hold, call forward, call transfers, and the ability to set-up conference calls are just a few of the many functions the sensible phone has to offer. The Mitel Superset 4001 also has voicemail access, accompanied by a large message waiting lamp, assuring that your messages are not overlooked. Compatibility is important when installing and using the Mitel Superset 4001. This phone works with the Mitel SX-2000 (Mitel Lightware 29 or higher) or the Mitel SX-200 (Mitel Lightware 17 or higher).

The Mitel Superset 4001 is ideal for hotel lobbies, classrooms, shop floors, retail stores and more. The tilting base and ability to be mounted to the wall makes the phone flexible for placement, comfort and convenience. Because this phone works best in areas where call handling is modest, its simplicity can go a long way. Offering features at a reasonable price, the Mitel Superset 4001 is very practical for those on a budget.

Easy to use with excellent features at an affordable price, the Mitel Superset 4001 is the ultimate choice. If you have any questions please call us at 1-800-564-8045, and our sales staff will gladly assist you.