Call forwarding redirects calls to another extension or an external number. The Nortel Networks system supports 3 different types of forwarding: Forward Unconditional, Forward On Busy, and Forward On No Answer.

Forward Unconditional – This forward is used immediately when it is switched on to redirect your calls.

• By default this function is only applied to incoming external calls to you. However, if required, internal calls and/or group calls can also be selected.

• When enabled, all calls matching the settings are forwarded to the number set as the Forward Unconditional destination. That number can be internal or external.

• You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

•  The Forward On Busy and Forward On No Answer options both use the same separate destination number. However, if that number has not been set, they use the same destination as set for Forward Unconditional.

•  If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

•  D = Diverting (Forwarding) Calls – A D is shown on your phone’s idle display when you have Forward Unconditional enabled.

To Turn Forward Unconditional On:

1. Press Feature 4.
2. The phone prompts you for the number to which you want calls forwarded. If you already had a number set previously, that number is displayed.
3. Enter the number to which you want to forward the call. Press * to delete the previous digit.
4. If the number matches an internal extension, it is saved automatically. For other numbers, press HOLD to save the number when set as required.

Note: You may use the same process to change the forwarding number – you do not need to switch off forwarding in order to change the forwarding number.

To Turn Forward Unconditional Off:

1. Press Feature #4.

Forward On Busy – This forward is used when you have no call appearances buttons available to on which to receive calls, thus, your phone is not able to present you with any more alerting calls.

• By default, this function is only applied to incoming external calls to you. However, if required, internal calls can also be selected.

• When enabled, all calls matching the setting are forwarded to the number set as the Forward On Busy/No Answer destination. That number can be internal or external.

•  Busy is defined as having no available call appearance buttons on which further calls can be presented.

• Group calls are not presented when you are busy, and thus, are not forwarded by this setting.

• The Forward On Busy and Forward On No Answer options both use the same separate destination number. However, if that number has not been set, they use the same destination as set for Forward Unconditional.

• If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

Using A Programmable Button – This function can be assigned to a programmable button. This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).

Forward No Answer – This forward is used when a call alerts your extension for too long (normal default is 15 seconds) without being answered for some reason.

• By default, this function is only applied to incoming external calls to you. However, if required, internal calls can also be selected.

• When enabled, all calls matching the setting are forwarded to the number set as the Forward On Busy/No Answer destination. That number can be internal or external.

• No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

•  Group calls are not forwarded.

• The Forward On Busy and Forward On No Answer options both use the same separate destination number. However, if that number has not been set, they use the same destination as set for Forward Unconditional.

•  If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

Using A Programmable Button – This function can be assigned to a programmable button. This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).

Default Short Codes
Short codes are numbers that you can dial from any type of phone on the telephone system. The following are default short codes that may be available on your system.

• Cancel All Forwarding: *00
  Switch off any forwarding – includes Forward Unconditional, Forward On Busy, Forward On No Answer, Follow Me, and Do Not Disturb.
• Set The Forward unconditional Destination: *07*N#
  Set the destination number (N) for Forward Unconditional when it is switched on.
  • Switch Forward Unconditional On: *01
    Switch on Forward Unconditional – a destination must have been set.
  • Switch Forward Unconditional Off: *02
  • Include Group Calls in Forward Unconditional: *50
  • Exclude Group Calls from Forward Unconditional: *51

• Set the Forward On Busy/No Answer Destination: *57*N#
  Set the destination number (N) for Forward On Busy and Forward On No Answer. If no number has been set, those functions will use the Forward Unconditional number if set.
  • Switch Forward On Busy On: *03
  • Switch Forward On Busy Off: *04
  • Switch Forward On No Answer On: *05
  • Switch Forward On No Answer Off: *06

And that is how you use call forwarding on your Nortel T7208 phone. If you have any further questions, please see your System Administrator.

For smart prices on new and refurbished Nortel Networks phones and equipment, please visit Startechtel.com or call 800-564-8045. You can also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

Call Forward
One of its helpful features is Call Forward. This allows you to direct your calls to ring at another line/ directory number (DN). Please note that you cannot forward calls while your telephone is ringing.

To forward your calls, begin by pressing the Forward Key. The previously stored forward number appears (if applicable) and the screen displays “Enter forward number“. If desired, enter a new number (the existing number will be deleted automatically). If you make a mistake, use the Delete Key to delete the previous digit(s). Press Cancel to leave this screen without forwarding your telephone or changing the number. Press the Done Key to activate Call Forward.

To view the number that your calls are being forwarded to, press the Check Forward (CheckFw) Key. The number will be displayed on the screen. Press the Exit Key to return to the previous screen (Note: This will leave Call Forward active).

To cancel Call Forward, press the Check Forward (CheckFw) Key, the press the Cancel Forward (CanclFw) Key.

Internal Call Forward
This feature allows only calls originating at internal DNs to ring at another DN. Calls originating outside of your Meridian 1 System will still ring at your telephone. Again, please note that you cannot forward calls while your telephone is ringing.

Begin by pressing the Internal Call Forward (IntForward) Key. Next, dial the DN where you want to forward your calls. Lastly, press the Internal Call Forward Key.

To cancel Internal Call Forward, press the Internal Call Forward (IntForward) Key.

To reinstate the Internal Call Forward to the same number, press the Internal Call Forward (IntForward) Key twice.

Please note: The Meridian SL-100 uses the Call Forward Busy/Don’t Answer – Internal/External FAC. This allows Meridian SL-100 user to:

• Forward an incoming call which originated internally from a DN in the same customer group as you.

• Forward an incoming call which originated externally from a DN out of your customer group to a DN outside your customer group.

Remote Call Forward
This feature allows you (from any telephone other than your own) to forward your calls to any telephone. To use this feature you must have a Call Forward Key configured on your telephone.

Please note: On the Meridian SL-100, dial the Remote Access Directory Number. You are prompted to enter the directory number of your telephone, your PIN, and the Call Forwarding authorization code. Follow the prompts to activate, deactivate, or change call forwarding to a new destination.

To activate Remote Call Forward, start by lifting the handset. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone. Next, dial the to activate the feature. Then, dial your Station Control Password. You should hear a dial tone, and then you may dial your DN. Next, dial the number where you want to forward your calls (if you would like to forward calls to a previous call forward number, skip this step). If you forward calls to an invalid number, you will hear a fast busy tone. Lastly, press the # Key.

To cancel Remote Call Forward, lift the handset. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for the dial tone. Next, dial the Remote Call Forward Deactivate FFC. Then, dial your Station Control Password, wait for a dial tone, and then dial your DN. Lastly, press the # Key.

And that is how you use the Call Forward features on the Nortel M3904 phone. For the best prices on the Nortel M3904 phone and other new and refurbished business phones, please visit Startechtel.com or call 800-564-8045. For the latest news and updates, connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.