Texting To Improve Communications
For most people, text messaging is their go-to when it comes to communication. Texting seems to be more appealing since it is easier and more direct. But when it comes to customer support, while some businesses are slowing embracing messaging, most businesses still only offer phone support. Could providing customer support via text be the […]
Nortel Networks Phone Manual: How To Use Internal Call Forwarding On The Nortel T7316 Phone
Call forwarding is beneficial when you know you will be away from your desk or out of the office. It enables your callers to get the assistance they need when you are unavailable. If you own a Nortel T7316 phone, we will guide you through the steps to set internal call forwarding on your […]
Adopting Unified Communications
Unified communications (UC) integrates your communications services, including (but not limited to) instant messaging/chat, voice (including Voice over IP), and web and video conferencing. For businesses, this can be very helpful since, aside from communications, it merges your payments into a monthly fee. Not to mention it is designed to be user friendly and convenient. […]
How To Change The Ringtone On The Vodavi Starplus STS 3515 Phone
https://www.youtube.com/watch?v=kRFPcPAqHGQ Ringtones can help you identify specific callers and stations. To change the ringtone on your Vodavi Starplus STS 3515 phone, please follow these steps. Begin by dialing the Ring Tone Program Code: 6 9 5. The following message will display on the screen: ENTER RINGTONES 00-36 XX PRESS SPEED TO SAVE […]
Business Etiquette Basics
When it comes to professional business etiquette, sometimes we need some reminding. Especially in the case of professional social situations, you may not know what is appropriate versus inappropriate. To save yourself from any embarrassment or awkward moments, check out these top tips from Barbara Patcher, author of “The Essentials of Business Etiquette.” Stand when […]
Nortel Networks Phone Manual: How To Make A 3-Way Call On The Nortel T7316 Phone
A 3-way call is an easy and effective way to collaborate with colleagues without having to meet face-to-face. If you own a Nortel T7316 phone, follow these steps to make a 3-way call. After you have successfully put the first call on hold, you may make or answer the second call. You can make […]
Messaging & Customer Service
Think about how you communicate with your friends and family. More often than not, we prefer texting because it is direct, quick, and convenient. Phone calls are a close second and usually reserved for more pressing or personal matters. When it comes to customer service, to save ourselves a trip to the store, we often […]
How To Track The Time Spent On A Call On The Vodavi Starplus DHS Phone
https://www.youtube.com/watch?v=mVrayC41UNw Tracking the time spent on a call can help with customer service and quality control. To learn how to track the time spent on calls on your Vodavi Starplus DHS phone, follow these steps. You may dial a personal or departmental account code for future tracking of time spent on customer accounts. First, […]
Project Fi: The New Wireless Network
Remember Google Fiber? It was unveiled to help distribute low-cost, gigabit internet access to specific regions. Now, Google’s Project Fi is looking to define the modern wireless carrier. Originally launched as an invitation only service in 2015, Project Fi is now open to the public. It can be classified as a mobile virtual network operator […]
Nortel Networks Phone Manual: How To Change The Name On The Extension On The Nortel T7316 Phone
On the Nortel T7316 phone, extension numbers can be personalized to display a name. This helps in office employees identify incoming and outgoing internal calls. If you have added an extension recently, or need to change the name on the extension, follow these simple steps. Start by pressing the FEATURE button, then dial * […]