Customer Call Support
When it comes to customer support, there are often numerous ways to contact a company or business. While different technology and means of communication can promise convenience and ease, it seems that the phone call is the best way to get a quick and immediate solution. Call support is often associated with negative past experiences, […]
What Is The Telecom Infra Project?
If you haven’t heard, Facebook is now looking to improve high-speed wireless deployment around the world through the Telecom Infra Project (TIP). The Telecom Infra Project (TIP) aims to bring operators and companies together to build-out wireless networks in underserved areas. Because our networks need to keep up with our advancing technology and capabilities, rather […]
How To Record The Mailbox Greeting On The Iwatsu ADIX IX-24KTD-2 Phone
https://www.youtube.com/watch?v=ToEGeocg5vA Voicemail is an important tool to prevent you from missing any calls or messages. Knowing how to set up your mailbox greeting will assure callers that they have reached the correct mailbox. If you have an Iwatsu ADIX IX-24KTD-2 phone, follow these steps to learn how to record your mailbox name and greeting. […]
Nortel Phone Manual: How To Find Your Extension Number On Your Nortel T7316 Phone
Your extension number identifies your telephone within your business phone system. Coworkers can dial your extension number to reach you directly, and it can be useful for potential customers to get in contact with you. If you are unsure of your extension number, there is an easy way to check it on the Nortel […]
Telecom Networks
Thanks to new gadgets and the Internet of Things, telecom networks are forced to handle more while still maintaining efficient speed and quality. Luckily, we have software defined networking (SDN) and network function virtualization (NFV). When it comes to networking, SDN separates the control and data planes, while NFV virtualizes network functions into swappable building […]
How To Use The Universal Night Answer Function On The Vertical Vodavi 8012 Phone
https://www.youtube.com/watch?v=u6TLxJNARdg Do you own the Vertical Vodavi 8012 phone? Do you know how to use the Universal Night Answer (UNA) function? Learn how with these simple steps. To use the Universal Night Answer function, your line must be programmed as an UNA line. Please check with your System Administrator for more information and to […]
Professional Etiquette For Emails
The way we communicate, both personally and professionally, can speak volumes about our character. In business, aside from our phones, emails are a widely used form of communication. Whether it is within the office, or to customers or partners of your business, it is best to handle these communication matters appropriately and professionally. With that […]
How To Set & Cancel Call Forwarding On The Iwatsu ADIX IX-12KTD-2 Phone
https://www.youtube.com/watch?v=-azFVSkV6Xo Call forwarding can be very helpful when you are busy or away from your desk. Call forwarding allows you to redirect your incoming calls to an internal destination or an external line. You can have your colleagues take calls for you when you’re busy, or you may conduct your business calls on your […]
Top Bluetooth Headsets
If you are always on the phone and need a reliable and comfortable option for going handsfree, a Bluetooth headset is a smart option. The Wirecutter.com tested 12 Bluetooth headsets based on sound quality, battery life, Bluetooth range, and overall comfort. Based on the ratings, they were able to determine which headset would be best […]
How To Avoid Missing A Call On The Aastra M6320 Phone
https://www.youtube.com/watch?v=ThAqfVOYCV8 A missed call can be a missed opportunity. You can improve your customer service and communication skills by learning how to use call forwarding, call waiting, and manage your messages. If you have an Aastra M6320 phone, follow these steps to avoid missing calls. Call Forwarding allows you to redirect your calls to […]